Privacy & Cookie Policy

Purpose of this privacy notice

This privacy notice aims to give you information on how Halls collects and processes your personal data through your use of this website, including any data you may provide when you sign up to our newsletter, instruct to sell something on your behalf, register as a buyer with us or ask for information on an item we are marketing.

This website is not intended for children and we do not knowingly collect data relating to children. Please be aware that from time to time there may be images of nudity and other images that are not suitable for children displayed on our site due to our marketing of antiques and collectables.

Controller

Halls Holdings Ltd is the 'controller' and is responsible for your personal data (collectively referred to as ‘Halls', 'we', 'us' or 'our' in this privacy notice).
We have appointed a data protection officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data protection officer using the details set out below.

Contact details

Our full details are:
Full name of legal entity: Halls Holdings Ltd
Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Postal address: Halls Holdings Ltd, Halls Holdings House, Bowmen Way, Battlefield, Shrewsbury, Shropshire, SY4 3DR
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 24th May 2018 and historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

Personal data, or personal information, refers to any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

If you fail to provide personal data in situations where it is needed, we may not be able to fulfil the contract we have with you. This includes the provision of goods and services. In this case, we may have to cancel a product or service you have ordered with us, but we will notify you if this is the case.

We use a variety of methods to collect your data, including:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or other forms of contact. This includes personal data you provide when you:
apply for our services;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us feedback.

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or other forms of contact. This includes personal data you provide when you:
      a)apply for our services;
      b)create an account on our website;
      c)subscribe to our service or publications;
      d)request marketing to be sent to you;
      e)enter a competition, promotion or survey; or
         give us feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
    Technical Data from the following parties:
      a)analytics providers such as Google, Bing, Facebook or LinkedIn based outside the EU;
      b)advertising networks such as Google, Bing, Facebook or LinkedIn based outside the EU; and
      c)search information providers such as Google and Bing based outside the EU.
  • Contact, Financial and Transaction Data from providers of technical, credit reference agencies, payment and delivery services based inside the EU.
  • Identity and Contact Data from data brokers or aggregators based inside the EU.
  • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.


Purpose/Activity


Type of data


Lawful basis for processing

including basis of legitimate interest

 

To register you as a new
customer


(a) Identity
(b) Contact
(c) Profile


Performance of a contract with you

To process and deliver our services e.g:
(a) Manage payments, fees and charges

(a) Identity
(b) Contact
(c) Financial
(d) Transaction


(a) Performance of a contract with you
(b) Necessary for our legitimate interests
(to recover debts due to us)

 

(b) Collect and recover money
owed to us

 

(e) Marketing and
Communications

 
 


To manage our relationship
with you which will include:
(a) Notifying you about changes
to our terms or privacy policy
(b) Asking you to leave a review
or take a survey

 


(a) Identity
(b) Contact
(c) Profile
(d) Marketing and
Communications

 


(a) Performance of a contract
with you
(b) Necessary to comply
with a legal obligation
(c) Necessary for our
legitimate interests (to keep
our records updated and to study how
customers use our products/services)

 

To enable you to partake in a
prize draw, competition or
complete a survey

 


(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and
Communications

 

a) Performance of a
contract with you
(b) Necessary for our
legitimate interests (to
study how customers use
our services, to develop
them and grow our business)

 

To administer and protect our
business and this website
(including troubleshooting, data
analysis, testing, system
maintenance, support, reporting
and hosting of data)

 

(a) Identity
(b) Contact
(c) Technical

 

(a) Necessary for our
legitimate interests (for
running our business,
provision of administration
and IT services, network security,
to prevent fraud and in the
context of a business
reorganisation or group
restructuring exercise)
(b) Necessary to comply
with a legal obligation

 

To deliver relevant website
content and advertisements
to you and measure or
understand the effectiveness of the
advertising we serve to you

 


(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical

 


Necessary for our
legitimate interests
(to study how customers
use our products/services,
to develop them, to grow
our business and to inform
our marketing strategy)

 


To make suggestions
and recommendations
to you about goods
or services that
may be of interest
to you

 

(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile

 


Necessary for our legitimate
interests (to study how
customers use our products
/services, to develop them,
to grow our business and to
inform our marketing strategy)

 

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing from us if you have requested information from us, purchased goods or services from us, or if you have provided us with your details when you entered a competition or

registered for a promotion. You will only receive marketing communications if you have not 'opted out' of receiving that marketing.

Third-party marketing

We will never sell your personal data or allow other parties to use it for their own marketing purposes. However, we may use a third party marketing company (such as MailChimp) to send you information about our own services. We will get your express opt-in consent before we share your personal data with any company for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences. You can also follow the 'opt out' links on any marketing message sent to you, or get in touch with us at any time.

Opting out of marketing messages will not apply to the provision of personal data as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Change of purpose

We will only ever use your personal data for the purposes stated, unless we need to use it for another reason, and that reason is compatible with the original purpose. If you would like us to explain how we determine that a new purpose is compatible with an original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

How long will you use my personal data for?

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers. This is for tax purposes only.

In some circumstances, you can ask us to delete your data by contacting us and making a request to do so.

We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. If this occurs, we may use this information indefinitely without further notice to you.

In certain circumstances, you have rights under data protection laws in relation to your personal data. These include

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to confirm your identity and your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing your personal data in situations where it is being used to fulfil a legitimate interest (ours or a third party's) or when you feel it impacts your fundamental rights and freedoms. You also have the right to object to your personal data being used for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to yourself or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which we used to perform a contract with you, or that you consented for us to use.

Withdraw consent at any time in situations where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

For any further information on this policy or the data that Halls hold about you please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01743 450 700 and ask to speak to our Data Protection Officer.

 

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